Available for relocation - Open to regular travel

Eric Delhoulle

iGaming Account & Casino Operations Specialist

iGaming operations and provider management professional with experience in technical account management, casino operations, promotional strategy, and platform coordination across regulated markets. Strong background in provider relations, performance analysis, and data-driven operational decision-making.

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Profile

Last update: May 2026

I started my career with a webmaster and entrepreneurial background, managing digital projects and freelance activities since 2008. This gave me a practical understanding of digital ecosystems, client management, hosting, communication, and project coordination before joining GAMING1.

At GAMING1, I first worked as a Technical Account Manager for major B2B operations, then progressively specialized in casino operations, provider relations, promotional mechanics, platform evolution, and regulated market coordination.

Employee Experience

Full list on Linkedin.

Employee contract

Online Casino Coordinator (Casino Operations & Provider Management)

Jun 2022 - Present

GAMING1

Joined the newly rebuilt casino department during a transitional period and progressively evolved from casino operations and game testing toward provider management and strategic casino operations. Assigned to the Portuguese market in 2023, I worked with local casino teams to improve promotional capabilities, provider relationships, and platform attractiveness.

Key achievements

Built and executed a strategic casino roadmap for the Portuguese market after iGB Amsterdam 2023.
Improved provider collaboration through direct operational groups with providers and local casino teams.
Coordinated discussions around positioning, GGR incentives, exclusivities, and market performance trends.
Designed a Pre-Integration Checklist to reduce onboarding friction during integrations.
Strengthened cross-team communication through structured alignment and documentation processes.
Coordinated multiple provider integrations and releases across casino operations.

Casino Operations Provider Account Management Promotional Strategy Player Retention Provider Integrations Market Coordination Provider Performance Monitoring

Employee contract

Technical Account Manager (Platform Product, B2B)

Dec 2017 - Jun 2022

GAMING1

Joined GAMING1 as a Technical Account Manager assigned to Circus Belgium, the company’s main operation. Leveraging my technical and entrepreneurial background, I helped improve backlog organization, cross-team coordination, and delivery processes during the transition from waterfall to Agile methodologies. My role later evolved toward operational and commercial Account Management for Golden Vegas and Joabet.

Key achievements

Managed a major B2B partner, supporting complex releases and operational changes across platforms.
Created the Level_0 framework in Wrike to improve backlog visibility and workload management.
Standardized the Multi Change deployment process across multiple regulated operations.
Built automated weekly reporting to improve visibility on partner requests and delivery progress.
Developed a Jira-based product catalog proof of concept for commercial and operational teams.
Delivered the first network tournament organized on a GAMING1 platform for Golden Vegas.

B2B Account Management Stakeholder Alignment Provider Relations Release Coordination Promotional Operations Jira & Wrike Platform Operations

Freelance & Entrepreneurial Activities

Own brands and side activities built alongside employee contracts.

Before GAMING1

Entrepreneurial foundation

Before joining GAMING1, I built my career around web projects, email marketing, hosting, client training, creative coordination, and product entrepreneurship. This experience shaped my ability to understand both technical and business stakeholders.

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Own brand · Freelance

Product Manager / Digital Coach

Jan 2014 - Present

WONDERDIGIT

Built and managed a digital services business delivering web, hosting, and digital solutions.
Provided IT hosting services for client websites, ensuring reliability and performance.
Delivered training to business owners to help them manage, update, and optimize websites.
Secured public funding and led cross-functional teams on digital projects.

Own brand · Freelance

Web Designer & Email Marketing Consultant

Jan 2008 - Jan 2023

EMLDESIGN

Delivered web and email marketing solutions focused on engagement and conversion.
Supported clients with digital communication, audience relationship, and online presence.

Own brand · Freelance

Creative Coordinator

Jan 2013 - Jan 2015

BUZZPACK

Coordinated campaigns, delegated tasks, aligned contributors, and removed blockers.
Managed creative production around audience engagement and communication projects.

Skills

Practical skills shaped by iGaming operations, provider management, platform delivery, and entrepreneurship.

Account & Operations

Account & Partner Management Stakeholder Management KPI Monitoring Provider Relations Casino Roadmap Coordination Promotional Strategy

Technical & Delivery

API & Platform Integrations Multi-brand Operations Jira Wrike Agile / Scrum Documentation Incident Management

Education & Certifications

Project management, leadership, innovation, entrepreneurship, and web development foundations.

Education

ITA Education GroupCertificate of Completion - PMP Certification Exam Prep

ULG-HEC & UMONSUniversity Certificate, Leading Disruptive Innovation

HEC-ULg Management SchoolUniversity Certificate - Team Leadership

HEC-ULg Executive SchoolUniversity Certificate - Let's Go to Business

HEPL, LiègeBachelor's Degree in Computer Graphics Design (Webmaster), 2003 - 2006

Certifications & Languages

Certified ScrumMaster® (CSM®) - Scrum Alliance, 2023
Atlassian Pro Skills Badge - Jira Essentials with Agile Mindset, 2023
French: C2
English: C1